Representative S1, Customer Service

Job Title: Representative S1, Customer Service Company: Naamko Group Business Unit: Naamko International Location: Malé, Maldives Work Arrangement: On-Site, Store Vacancies: 2 Salary: Competitive, based on experience and qualifications Employment Type: Fixed-Term Contract (1 Year) Working Hours: 09:00 to 18:00, Saturday to Thursday (break 12:00 to 13:00) Application Deadline: 15 November 2026 How to Apply Send your CV to careers@naamko.com with the subject line "Application | Representative S1, Customer Service at Naamko International". About Naamko International Naamko International is the distribution arm of Naamko Group, a diversified conglomerate operating across 13 business units. The Role We are looking for a Representative S1, Customer Service to manage day-to-day customer interactions at our store and support the operational workflow of Naamko International. You will handle enquiries, create and process invoices, work within our ERP system, and deliver a service experience consistent with the standards of Naamko Group. S1 is the entry step of the role: you learn on the job and progress to S2 and S3 as you certify new skills. Responsibilities • Handle customer enquiries in person, by phone and by email, to the service standards set by the team • Create and process invoices, credit notes and related documentation accurately and on time • Record orders, transactions and customer interactions in the ERP system • Resolve routine complaints and refer complex matters to the Team Leader, Customer Service • Maintain accurate and up-to-date customer records • Provide clear product and service information to customers • Contribute to the team's customer satisfaction and service quality targets Requirements • GCE O'Level or equivalent (minimum) • Fluent in Dhivehi and English, both written and spoken • Basic computer skills, including email and spreadsheets • Attention to detail, particularly in invoicing and data entry • Clear, courteous communication with customers Preferred • Prior customer service or administrative experience • Experience with an ERP system What We Offer • Competitive Salary : based on experience and qualifications • Maldives Retirement Pension Scheme (MRPS) : enrollment from the first day of employment, including the probationary period • Corporate Healthcare Insurance : enrollment upon renewal of contract on a permanent basis • Annual Increment : subject to performance evaluation • Pathway to Permanent Employment : opportunity for conversion to full-time permanent employment upon successful completion of contract • Career Development : progression from S1 to S3 and on to Team Leader through Naamko's organisational framework