Customer Service Representative

Responsibilities: • Provide accurate information on products and services with a focus on upselling. • Maintain strong product knowledge of all services, offers, and promotions. • Proactively engage customers to reduce waiting time and ensure proper guidance. • Handle inquiries and resolve complaints efficiently with prompt, professional solutions. • Process service applications and track orders to ensure smooth and timely service delivery. Required Skills: • Communication and interpersonal skills • Customer-focused attitude • Problem-solving • Conflict-resolution skills Optional Skills: •Previous customer service experience • Experience handling customer escalations and complaints