RETAIL SALES EXECUTIVE

Job Overview: - OEVAALI ART SHOP, located in the Maldives, is hiring a Retail Sales Executive . Key Responsibilities: Customer Service & Sales - Greet and engage customers upon entry, understand their needs, and guide them through relevant products using storytelling, strong product knowledge, and personalised recommendations - Own the end-to-end customer journey from entry to exit at Oevaali Art Shop Retail, ensuring a seamless and high-quality in-store experience through attentive service, product guidance, and personalised engagement - Drive sales through effective upselling and cross-selling while maintaining a strong focus on customer satisfaction and service excellence - Assist with product recommendations and curated selections for personal gifting, high-end clientele, and corporate gifting requirements by providing tailored solutions based on customer needs, occasions, and budget - Proactively reach out to regular customers and clients when relevant artworks or products become available, while building and maintaining strong relationships to encourage repeat visits, customer retention, and long-term loyalty - Promote and encourage loyalty program sign-ups by clearly communicating its benefits, while ensuring accurate issuance and redemption of loyalty points in accordance with company procedures eCommerce - Prepare and process daily online orders, ensuring accurate verification of products and customer details prior to dispatch and fulfillment of order upon delivery - Coordinate with courier services to ensure timely pickup, delivery, and of fulfilment of orders - Ensure all online orders are accurately synced and processed across the eCommerce platform and relevant merchant portals - Process international orders and coordinate effectively with courier partners such as FedEx to ensure smooth international deliveries - Monitor and respond to customer inquiries across social media platforms, help desk emails, and customer emails in a timely and professional manner - Coordinate with the Singapore team when required to ensure smooth communication, order handling, and customer satisfaction Inventory & Retail Operations - Maintain proper inventory management and product availability - Prepare daily restock lists and coordinate with the inventory department - Collaborate with the team during monthly stock counts - Ensure operational and packaging supplies are adequately maintained - Accurately complete and maintain Retail Sheets to support coordination between retail, inventory, and other departments - Assist with backend operational tasks including packing and quality checks - Ensure all tasks related to events, promotions, and product launches are completed efficiently - Ensure proper team coordination for daily, weekly, and monthly operational tasks - Ensure all opening and closing operational procedures are completed efficiently, including store setup, organization, end-of-day closing tasks, and daily settlement procedures Visual Merchandising & Store Upkeep - Carry out daily cleaning and upkeep to maintain a presentable store environment at all times - Maintain daily display standards and conduct display resets - Ensure the store remains organized, clean, and visually appealing - Support overall customer experience standards within the retail environment Qualifications & Experience: - Bachelor's Degree in any field - Excellent written English and conversational English - A passion for the products and lifestyle offered by the boutique - Reliable and punctual with a commitment to fulfilling duties - Exceptional attention to detail to maintain the store's standards How to Apply: - Email your resume and educational certificates to hr@oevaaliartshop.com mentioning the Position as the Subject. Deadline: 12TH NOVEMBER 2026.