Customer Relations Assistant - Part time

KEY RESONSIBILITIES: - Welcome and assist patients, visitors, and callers in a friendly and professional manner. - Provide information, directions, and guidance regarding hospital services. - Handle patient registrations, appointments, and related service requests accurately. - Process payments, fees, and other transactions in accordance with hospital procedures. - Maintain accurate patient information and ensure strict confidentiality. - Handle customer concerns and difficult situations calmly and professionally. - Coordinate effectively with clinical and non-clinical departments to ensure smooth patient services. - Maintain up-to-date knowledge of hospital services, policies, and procedures, and participate in relevant training. REQUIREMENTS: - Good communication skills and interpersonal skills. - Strong customer service skills with a friendly and professional approach. - Ability to deal with difficult or dissatisfied customers calmly and respectfully. - Ability to multitask and work effectively in a fast-paced environment. - Basic computer skills. - Ability to handle cash and financial transactions accurately and responsibly. - Good teamwork, adaptability, and problem-solving skills. SALARY & BENEFITS: - Monthly remuneration: MVR 6,000 - Refreshment vouchers will be provided. - The part-time contract will be for a period of 6 months. - Working hours: 5 hours per day, 6 days per week, on a shift-duty basis. Interested candidates must forward their: CV, Certificates, NID Contact: 330-0292/330-0307 jobs@adkhospital.com