Field Technician

Job Overview: - This role is for a Field Technician tasked with installation, configuration, and maintenance of cabling systems. The ideal candidate will have excellent customer service skills and be capable of managing tasks independently. Key Responsibilities: - Install and configure cabling systems such as fiber optics and coaxial cables. - Perform installations for new connections, relocations, and upgrades. - Address assigned tickets on the same day and provide updates. - Accurately record completed tasks and document reasons for late/rescheduled tasks. - Travel to various locations as directed to complete assigned tasks. - Document all used inventory items in ticket comments. - Maintain high-quality standards in installations and fault resolutions. - Ensure proper labeling of cables and secure closure of distribution boxes. - Collect and document accurate customer information. - Provide professional customer service and technical guidance. - Minimize customer disruption during tasks. - Diagnose and repair faults in cabling and network equipment. - Log faulty hardware and liaise with the inventory team for replacements. - Manage tools and equipment for installations and repairs. - Ensure compliance with safety protocols during site work. - Conduct routine equipment checks. - Be available to work extended hours and provide emergency support. Qualifications & Experience: - Excellent customer service and communication skills. - Ability to manage tasks independently and efficiently. - Flexibility to work long hours and respond to urgent requests. - Familiarity with safety standards and company protocols. - Must be physically fit. - Must have a motorcycle and driving license. - Minimum GCE O'Level; A'Level or diploma in IT preferred. Work Site : Addu City