GUEST RELATIONS OFFICER – MANDARIN SPEAKING

Job Overview: - Silver Sands is seeking a vibrant, people-oriented individual to join their team as a Guest Relations Officer at various luxury resorts across the Maldives. The role involves enhancing guest experiences through effective communication and engagement. Salary: Competitive salary package. Key Responsibilities: - Effectively communicating information to guests about dive and watersports facilities and services - Organizing and participating in guest activities and excursions - Addressing and fulfilling special guest requests - Managing and resolving guest issues or complaints - Proactively gathering guest feedback and anticipating their needs - Supporting the Director of Dive Operations / Base Leader in planning and coordinating excursions and boat operations - Offering sales assistance for dive and watersports equipment Qualifications & Experience: - Previous experience in a similar role within a resort or other customer service-oriented position - Proficient in written and spoken English and Mandarin - Graduates of hotel schools and/or experience in a similar role - Energetic and personable, with a focus on building strong customer relationships - Computer literate - Experience working in a multicultural team environment - Flexible with working hours, proactive, patient, punctual, and dedicated to delivering excellent service - Outgoing and friendly personality - Strong passion for creating memorable guest experiences by exceeding their expectations Salary & Benefits: - Salary: Competitive salary package. - Flight allowance upon completion of 12 months - Accommodation, full board, visas, and related expenses covered - Excellent working conditions - A chance to work in a stunning island environment How to Apply: - Interested candidates please send your CV to jobs@silversands.com.mv. Deadline: 07th September 2026.