Receptionist / Front Office Agent

Smiles Dental Care – Hulhumale' Branch Smiles Dental Care is looking for a warm, professional, and highly organized Receptionist to join our front office team in Hulhumale'. As one of the longest-serving dental care providers in the Maldives, operating since 2003, Smiles Dental Care is now strengthening its patient experience with a more hospitality-focused and premium customer service approach. The receptionist will be one of the first points of contact for our patients and will help create a calm, welcoming, organized, and professional experience from the first call or message to the final checkout. About the Role: - The Receptionist will manage front office coordination, patient communication, appointment scheduling, billing support, documentation, and daily patient flow. - We are looking for someone who is well-spoken, pleasant, calm under pressure, detail-oriented, and passionate about delivering excellent customer care. Key Responsibilities: - Welcoming and assisting patients in a warm, professional, and respectful manner - Handling phone calls, walk-ins, emails, WhatsApp messages, and social media appointment inquiries - Scheduling appointments efficiently and coordinating with dentists, nurses, and the clinical team - Managing patient check-in, appointment flow, and checkout experience - Supporting billing operations, payment coordination, and care documentation - Maintaining accurate patient records and appointment information - Following up with patients regarding appointment confirmations, reminders, pending treatments, and rescheduling - Handling patient concerns or complaints calmly and professionally - Supporting a smooth, organized, and premium front office experience - Working closely with the team to maintain high standards of patient care and service The Candidate We Are Looking For: - Fluency in both Dhivehi and English - A strong hospitality and customer care mindset with a pleasant, warm, and professional personality - Strong communication and interpersonal skills - Good teamwork and a positive attitude - Confidence in handling phone calls, messages, and face-to-face patient interactions - Good computer skills and the ability to use billing, scheduling, or clinic management systems - Ability to multitask in a busy clinic environment - Professional grooming, personal presentation, and communication style Minimum Requirements Candidates must meet one of the following: Option 1 - Minimum 3 A’ Level passes, including English, Dhivehi, and Mathematics - Minimum 1 year of customer service experience OR Option 2 - Minimum 3 O’ Level passes, including English, Dhivehi, and Mathematics - Minimum 3 years of customer service experience - Preferred Qualifications & Experience Preference will be given to candidates who: - Are aged 26 and above - Have previous experience in hospitality, healthcare or customer care roles - Have experience handling appointment scheduling, billing, documentation, or customer follow-ups What We Offer - Salary between MVR 7,000 and MVR 10,000, based on qualifications and experience - Overtime payment for extra hours worked - 30 days paid annual leave - Professional development training - Bonuses tied to KPI achievement Interested candidates may send their CV to: hr@smiles.mv Please mention “Application for Receptionist - Hulhumale'” in the subject line.