Reservations Specialist

Job Overview: - We are looking for a Reservations Specialist to join our team. Key Responsibilities: -Handle reservation inquiries via email, WhatsApp, phone and other channels. - Prepare and send quotations for hotels, resorts, tours, transfers, excursions and travel packages. Process and confirm bookings accurately. - Coordinate with hotels, resorts, airlines, transfer companies, DMCs and other suppliers. Manage booking amendments, cancellations, special requests and refunds. - Follow up on booking confirmations, payments and outstanding balances. Maintain accurate reservation records and booking documentation. - Coordinate with the operations team to ensure confirmed services are delivered smoothly. - Communicate with international travel agents and tour operators. Monitor availability, rates, promotions and supplier terms. - Assist the sales team with converting inquiries into confirmed bookings. - Recommend upgrades, excursions and additional services where appropriate. - Prepare daily/weekly reservation and sales reports. - Handle customer issues and resolve reservation-related problems promptly. - Ensure all bookings follow Eku Travels' policies, payment terms and cancellation conditions. How to Apply: - How to apply: Send an email to hello@ekutravels.com. Deadline: Not stated.